Cookie Policy

What are cookies?

A cookie is a small piece of information stored by your web browser (Internet Explorer, Google Chrome, Mozilla Firefox) on your computer (or laptop, phone, etc.) when you use our website. Cookies are used to provide customised content, access to the full functionality of the website and information on the use of the website.

By using our website, you agree that we can place cookies on your computer.

The cookies our website uses do not store any personal information about you and cannot be used to identify any particular user. All information about how you used our website is collected anonymously.

By accepting the cookies our website uses you help us to improve the user experience for you and many others. Please note that turning off cookies may limit your use of our website and the services provided.

Why do we use cookies?

Our website uses cookies in order to provide a service to you, our customer. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

  • to check that cookies can be set
  • to allow users to log in to the website
  • to allow users to complete online forms
  • to collect anonymous statistics relating to website visits
  • to receive feedback, through a short survey, on the visitor's opinion and experience of our website

Some features on this website will not function if you do not allow cookies.

You can restrict or block cookies set by our website but this may limit your use of some functionality, such as filling in forms and getting access to password protected areas.

Telford & Wrekin Council uses third-party suppliers who also set cookies throughout our websites on our behalf to deliver the services that they are providing or to record usage. More information on the cookies we and our third party suppliers set can be found below.

What cookies do we use?

Types of cookies

We use both 'Session Cookies', which expire once you close your web browser, and 'Persistent Cookies', which stay on your computer until they expire or you delete them - examples of both are below:

  • Session Cookie - where you login to a website and it remembers that you are logged in as you navigate the website. When you close the browser the cookie is deleted, as a result when visiting the website again you would need to log in again.
  • Persistent Cookie - if you were prompted to take part in a website survey and you completed the survey a persistent cookie would be stored on your computer to record that you have completed that survey. This would prevent you being prompted with the survey each time you visited the website.

Cookies set when visiting livewell.telford.gov.uk

These cookies are used to provide functionality and services during your visit to our website. They do not contain any personal information.

Core cookies

Cookie name Purpose Data stored Expiry
ASP.NET_SessionId Stores the user's session ID to allow the site to recognise your movement around the site as being from one computer. Without this cookie, much of the website's functionality would be impaired, such as searching and filtering results, navigation breadcrumbs, etc.   When you close your browser.
__RequestVerificationToken This cookie is used to identify the forms used on this website and ensure form requests and submissions are valid.   When you close your browser.
Shortlist Records the services the user has added to their shortlist. Without this cookie the user would not be able to add services to their shortlist or have them be persisted there between visits to the site. The IDs of the services in the shortlist. 1 year.
sqlAuthCookie Records that the user has successfully logged into their Live Well Telford account. Without this cookie the user would not be able to log in to the website. An encrypted authentication key. When you close your browser.
mp-search-xxxxx (e.g. mp-search-serviceType) Records the user's advanced search options so that they can be recalled when refining the search or navigating back to the homepage. Without this cookie the user's advanced search options would not be remembered between page views. The search field (encoded in the name of the cookie) and the value chosen. When you close your browser.
TEXT-SIZE Records the user's preference of text size so that it is persisted between pages and visits to the site. Without this cookie the text size will reset with every page visited. small, medium or large. 27 years and 5 months.
COLOUR_SCHEME Records the user's preference of colour scheme and contrast setting so that it is persisted between pages and visits to the site. Without this cookie the colour scheme will reset with every page visited. colour-alpha, colour-bravo, colour-charlie 27 years and 5 months.
googtrans Records the choice if the user has used the Google Translate widget to change the language of the page. Without this cookie the translation would be disabled with every page visited. The lanuage codes based on the user's selection, for example French - "/en/fr" When you close your browser.
PREF, SSID, SS, SID, SAPISID Various unique identifiers, except for PREF which stores your options such as preferred zoom level. For further information, please refer to Google's Privacy Policy and Google Maps Terms of Service.   27 years and 5 months.

Analytics cookies

Analytical cookies allow us to recognise and count the number of visitors to our website, and to see how visitors move around the website when they are using it. This helps us to improve your website experience and the services we provide. No personal information is collected about you or about your computer, all information collected is anonymous. The service we use is Google Analytics, a web analytics service provided by Google.

For more details please visit the Google Privacy Centre.

Cookie name Purpose Expiry
_ga Used to distinguish users. 2 years
_gid Used to distinguish users. 24 hours
_gat Used to throttle request rate. 1 minute
AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. 30 seconds to 1 year
_gac_<property-id> Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. 90 days

Social media cookies

We use a number of social media tools and external applications to enhance visitor interaction on our website. If you already use these tools and applications their cookies may have been set before your visit to our website. These cookies do not collect any personal information.

We use these services on the basis that the third parties adhere to their privacy policies. Use the links below for more information on these policies:

Other cookies

Cookie name Purpose Expiry
NID The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on. 6 months
CQC widget - ki_s, ki_t, ki_u The "ki_..." cookies are used by CQC via a third party company called Qualaroo to occasionally offer in-page surveys. The Qualaroo cookies store whether you have been shown a survey already. 5 years.

How to manage your cookies

You can modify your cookie settings to either accept all cookies, to be notified when a cookie is set or to reject all cookies. However, you should be aware that if cookies are rejected you will not be able to use some of the online services provided by this website. For more information on cookies, please visit the 'about cookies' website or watch a video about cookies (produced by the Government Digital Service). If you use a mobile phone or a tablet to browse our website (or other websites that use cookies), please refer to your device's manual for guidance.

We recommend that you allow the cookies we set by this website as they help us to provide a better service. Disallowing our cookies will affect the functionality of this website.